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Keys inside, lost or snapped in the lock? Our emergency locksmith opens most flat doors in minutes, 24 hours a day, including early morning, late at night and bank holidays. Stay calm: a professional locksmith is one call away.
Look for a spare key with a flatmate, family member or concierge before you call a locksmith.
A professional locksmith opens your lock without unnecessary damage to the lock or door wherever possible.
Ask what locksmiths charge, including any call-out fee, before you book.
If your keys are lost or stolen, have the lock changed the same day for security reasons.
Whatever caused the lockout, our locksmith service covers it on the same visit. Our professional locksmith services include:
Door pulled shut with the keys inside, or a key left in the lock on the inside. Our locksmith can usually open the locked door in minutes, with no damage.
Our locksmith removes the broken key with key extraction tools, gets you in, and cuts a new key if needed. Don’t dig at it with a pin: it pushes the key deeper into the lock. Broken key in lock →
We help you regain access, then change the lock on the same visit, so the lost house keys can’t be used. Lost keys →
A worn lock mechanism, a broken lock or a dropped door can stop the key turning. Our locksmith frees it, carries out lock repairs on the spot, or replaces the lock. Door lock won’t turn →
A failed multi-point mechanism can lock you out of a uPVC door even with the right key. Our locksmith opens it, then carries out uPVC lock repairs or replaces the mechanism. uPVC door lock repair →
Costs vary based on your lock type, whether the key was turned, and whether the lock needs replacing. Our locksmith confirms your price on the phone, and again at the door before work begins.
All prices in the tables below exclude VAT.
Getting you back in | Price |
|---|---|
Lock opening, door pulled shut (night latch) | from £59 |
Lock opening, locked deadlock or multi-point lock | from £89 |
Locked door where the lock has to be drilled | from £99, plus a replacement lock |
Lock installations | Price |
|---|---|
Standard night latch | from £85 |
Anti-snap euro cylinder | from £110 |
BS3621 mortice lock | from £145 |
High security night latch or cylinder | from £185 |
uPVC door multi-point mechanism | from £185 |
If a call out fee or an out-of-hours rate applies, our locksmith team tells you when you call, before we set off. You’ll never find out at the door.
Call a locksmith. Tell us your address, your lock type and whether the key was turned. We give you a price and an arrival time.
Your locksmith arrives in around 15 minutes. Response times are usually around 15 minutes in our core areas. The price is confirmed at the door.
You regain access. Our locksmith opens the door with the appropriate tools, then tests the lock and key.
Whenever possible, lock picking or specialist tools are chosen for your lock type. We will try to gain access without internal damage to the lock. Drilling is a last resort, and we explain why first.
If the lock is damaged or your keys were lost, we fit an insurance-approved lock on the same visit.
For your records, your landlord or your insurer.
Our locksmith service is built around what matters when you’re stuck outside: speed, a fair price and no damage.
Not sure what lock you have? Send us a photo when you call, and our locksmith will tell you how we’ll gain access and what it costs.
Lock type | How to recognise it | Getting you in |
|---|---|---|
Night latch (“Yale” type) and rim locks | Round cylinder outside; door locks itself when pulled shut | Usually opened without damage, in minutes (it also depends on the lock itself) |
Roller rim locks | Rim lock with a roller bolt, common on older flats and communal doors | Usually opened without damage |
Mortice locks | Keyhole in the door; locks only when the key is turned | We try non-destructive methods first |
Euro cylinder locks | Lift-up handle with a keyhole, on uPVC and composite doors | Can be a simple opening if the key wasn’t turned; otherwise the cylinder may be replaced |
High security locks | Anti-snap or high-security branded cylinders | Opened with care; might need to be replaced |
See also: BS3621 lock fitting · anti-snap cylinder upgrade
Response times are around 15 minutes to most flats in:
Central London: Piccadilly, Fitzrovia, Belgravia, Mayfair, Trafalgar Square, Soho and Covent Garden
South West London: Fulham, Chelsea, Putney, Battersea and Clapham
From mansion blocks in Belgravia to new-builds in Battersea, every locksmith on our team knows the doors and locks London flats actually have. Looking for a locksmith in London outside these areas? Call anyway, and we’ll give you an honest arrival time.
A typical example of the Central London lockouts we attend.
9:40pm, a weeknight. A resident near Grosvenor Square steps into the corridor to take a call. The flat door swings shut, with the keys on the hall table. The porter is off duty.
On the phone. It’s a night latch, with the mortice deadlock below it unlocked. Our emergency locksmith quotes from £69 to open it without damage, and around 15 minutes to arrive.
At the door. The resident lets our locksmith in through the communal entrance. At the locked door, the price is confirmed, and the locksmith opens the night latch with specialist tools. No drilling, no marks on the period front door or its brass furniture.
Inside, about 10 minutes later. Proof of address checked, lock and key tested. The locksmith notes the old latch isn’t BS3621-rated and leaves a quote to upgrade it another day.
Period doors and heritage hardware are common in Mayfair and Belgravia. Repairing the damage after a forced entry can cost far more than the lockout, which is why a locksmith who opens without causing damage matters.
The main entrance belongs to the freeholder, so try a neighbour, the concierge or your managing agent’s out-of-hours line first. Your own flat door is where we come in. If your fob has stopped working, that’s an entry-system fault for the managing agent.
Our locksmith in London can still get you in. Changing the lock afterwards may need your landlord’s consent, so check your tenancy agreement when it comes to a new lock. Landlords and agents: see our tenant turnover service.
If you’re locked out of house rather than a flat, the same steps apply, without the communal door. See our guide for when you’re locked out of house. We can also assist you if you are locked inside your house or flat.
Spare key or key safe. Leave a spare with a family member or friend nearby, or use a good-quality key safe. Never under a mat or plant pot.
Fix sticky locks early. Lock repairs cost less than an emergency locksmith call out. If the key catches or the door starts to stick, book a locksmith before it fails.
Go keyless. A smart lock or keypad means you can’t lock your keys inside.
Upgrade old locks. High security locks and British Standard locks improve home security and may be required by your insurer.
Use door restrictors safely. A door chain or restrictor adds security when answering the door, but make sure it can’t lock you out.
For more home security advice, see the Metropolitan Police crime prevention guidance.
How quickly can a locksmith in London reach me? In Central and South West London, our emergency locksmith usually arrives in around 15 minutes. A door pulled shut on a night latch often opens in a few minutes after that.
How much does it cost if I’m locked out of my flat? Opening a flat door starts from £69. Our locksmith confirms your price on the phone before we set off.
Do you charge a call out fee? If a call out fee applies to your job, we tell you when you call, before we set off. You’ll never be surprised by one at the door.
Can a locksmith unlock my door without damaging it? Yes, in most cases. Our locksmith always tries non-destructive entry first. If a lock has to be drilled, we explain why and replace it on the spot.
I’m locked out late at night. Can you come straight away? Yes. We’re available 24/7, including nights, weekends and bank holidays. Any out-of-hours rate is confirmed on the phone.
Can a locksmith let me in if I rent? Yes. Our locksmith will ask for ID or proof of address. Changing the lock afterwards may need your landlord’s consent.
What if I’ve lost my keys? We’ll help you regain access and change the lock the same visit, so the lost keys can’t be used.
Do you also do lock repairs and lock installations? Yes. Beyond lockouts, our locksmith service covers lock repairs, lock changes and new lock installations across Central and South West London.
Can the police or fire brigade let me in? Only in a genuine emergency, such as a child trapped inside or a risk of fire. For an everyday lockout, call a professional locksmith.